Scale & Soul – Shipping & Delivery Policy
Last updated: August 2026
Scale & Soul is a personal hobby collection showcase based in Perth, Western Australia. We are not a registered business, do not hold an ABN, and are not registered for GST. This policy outlines the shipping and delivery arrangements when we occasionally release a model from our private collection.
1. Order Processing Time
In-stock models are typically dispatched within 1–3 business days after order confirmation and payment clearance.
Made-to-Order (custom) models are produced to your specifications; production timelines are communicated separately, and dispatch follows completion.
As a part-time private collection, dispatch times may occasionally vary depending on personal circumstances. We will notify you promptly of any delay and keep you informed throughout.
2. Shipping Methods & Costs
Within Australia: We ship by default via Australia Post or a comparable trackable courier service.
International orders: We select a suitable international carrier (such as Australia Post International, DHL, or similar) based on destination and parcel size.
Shipping costs are calculated and displayed at checkout based on your address and selected shipping method. Prices and shipping costs are shown in Australian Dollars (AUD); an indicative US Dollar (USD) equivalent is displayed at checkout where available.
Shipping costs are borne by the buyer. Promotional or free shipping may be offered at our discretion on selected items or order values.
3. Domestic Shipping (Australia)
All domestic parcels include a tracking number, provided to you by email once dispatched. Estimated delivery: 2–7 business days from dispatch, depending on destination. Delivery times are estimates only and are not guaranteed.
Once a parcel is handed to the carrier, risk of loss or damage passes to the buyer, subject to the remedies set out in our Refund & Returns Policy, which governs loss or damage in transit. We will assist with tracking enquiries where possible, but are not liable for delays caused by the carrier.
4. International Shipping
International delivery typically takes 7–21 business days, depending on destination and customs clearance. Delivery times are estimates only and are not guaranteed.
Import duties, taxes, and customs clearance fees are the buyer's responsibility. Please familiarise yourself with your country's import policies before ordering.
We declare the genuine value of each parcel on customs documentation. We cannot assist with undervaluing goods or avoiding duties.
Once a parcel is handed to the international carrier, risk of loss or damage passes to the buyer, subject to the remedies set out in our Refund & Returns Policy.
4.1 Shipping to the United States
The majority of our customers are based in the United States. The following applies specifically to US orders:
Aspect Detail
Estimated delivery 7–15 business days from dispatch (Australia → US),
depending on carrier and customs.
Import duties & taxes For imports valued under USD $800, the US de minimis
exemption generally applies and the parcel may enter duty-free. Whether duties apply depends on the item's declared value and current US Customs rules.
Duties responsibility Any import charges that do apply are the buyer's
responsibility; we are unable to prepay or estimate them.
Customs declaration We declare the genuine item value. We do not undervalue
goods or assist with avoiding duties.
5. Tracking & Insurance
All parcels include a tracking number.
For high-value models, we recommend shipping insurance. A quote is provided on request (premiumcalculated based on declared value). If you wish to insure your parcel, please contact us before purchase.For uninsured parcels lost or damaged in transit, we will assist you in filing a claim with the carrier, with the resolution governed by our Refund & Returns Policy. We cannot guarantee the outcome of any carrier claim.
6. Shipping Damage
For parcels lost or damaged in transit, please see our Refund & Returns Policy. We will work with you in good faith to reach a fair resolution, which may include a partial refund or return, and we will assist you in filing a claim with the carrier.
Please inspect your parcel within 3 days of delivery. If there is visible damage to the parcel or contents, photograph it immediately and contact us. Reports submitted after the 3-day window may not be eligible for carrier claims; we will still assist where possible.
7. Incorrect Address
Please ensure your shipping address is accurate and complete at checkout. The buyer is responsible for any costs arising from an incorrect or incomplete address.
If a parcel is returned to us due to an address error, we can arrange re-shipment, but the buyer must cover the cost of re-shipping.
8. Customs & Import Fees (International Orders)
International orders may be subject to customs duties, VAT, GST, or other import charges imposed by the destination country. These charges are the buyer's responsibility, and we are unable to estimate their amount.
For customers in the United States, imports valued under USD $800 generally qualify for the de minimis
exemption and may enter duty-free (see Section 4.1).
If a parcel is returned or destroyed because the buyer refuses to pay applicable import charges, original
shipping costs are non-refundable; we will discuss a fair resolution with you and consider the circumstances.
9. Contact Us
For any shipping-related questions, please contact us at:
Scale & Soul – Personal Hobby Collection Showcase
170 York Street, Subiaco, WA 6008, Australia
Email: worldshipsmodel@outlook.com
No ABN – this is a private collection, not a registered business.
